The Approach

Bowens and Arcadian collaborated closely with Uber to integrate the Direct Delivery service into their existing online platform. As Bowens has a custom platform using NodeJS and VueJS this required planning around touch points within their system to ensure maintainability in the future.

This collaborative effort entailed the customisation of the user interface and checkout process to accommodate the new delivery option.

In other delivery methods like Click & Collect, processing an eCommerce order was a “one-way” workflow that follows the following steps:

The website receives payment
The website creates an order
This order is sent to the Bowens Internal System to be completed

Any changes or modifications to the order were fully managed by Bowens staff, and the eCommerce platform took no further action.

To implement this business requirement for Uber deliveries, we had to enable the eCommerce platform to monitor the status of orders within Bowens internal system. Our system would only trigger the delivery request to Uber once the order was confirmed as ready for pickup. This represented a new capability that the eCommerce system hadn’t previously handled.

Additionally, we had to engage in discussions with Bowens regarding the “status” and workflow of these internal orders. Each Bowens store operates independently, and they have their own unique standards and practices for managing orders of this kind.

This became an issue as each store marks “packaged” orders with different status codes, and they often had multiple stages of completion other than “processing” and “ready for pickup”. Overcoming this variability was a slight hurdle that we faced prior to going live.

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